1. Can I order over the phone?
Yes, you can order over the phone by calling 800-841-5511.
2. Are your frames made of real wood?
Yes, most of our frames are made from solid poplar wood.
3. How do I clean the ‘textured art’?
You can clean our framed textured art with a DRY cloth (no moisture).
4. Can I request a Catalog or Marketing Flier?
Yes, we have several Marketing Fliers covering specific lines and a catalog that has a little of everything.
5. How do I change my order?
Please call us at 800-841-5511 to change your order.
6. How can I pay with a Visa Card or MasterCard?
You can pay with a Visa or MasterCard by following the PayPal link, you don’t need a PayPal account.
7. Can I order glass over the inspirational print instead of the texture?
Yes, you can order glass instead of texture. Please call 800-841-5511 to order glass.
8. What if I receive my art and it is damaged?
If you receive damaged art, please call 800-841-5511 within 7 days of receiving it to have it replaced.
Please call 800-841-5511 to order custom frame sizes.
10. What if I see a product on your website but not in your store, how do I purchase it?
We are still in the process of getting everything set up on the Internet. If you see something you would like to purchase and it doesn’t appear in our store, please call 800-841-5511 to order.
11. Do you sell wholesale?
Yes, please fill out our online Wholesale Form to receive information on our wholesale pictures.
12. Are there shipping charges?
For a limited time, free shipping is offered on retail sales within the mainland US. This does not include certain sale items, such as the Elvis stars. Shipping is added to wholesale items and to anything shipped outside of the mainland US.
The Craft Room is committed to protecting your privacy. The Craft Room does not sell, trade, or rent your personal information to others. Your privacy is of utmost importance to us, and any information we receive from you is kept confidential and is only acquired by us to serve you, such as your shipping address and contact info in order to serve you. Thank you so much for your interest in the Craft Room. We look forward to doing business with you!
If you have a question that doesn’t appear here, please don’t hesitate to call us, we would love to hear from you. Also, if you have any comments or suggestions we would love to hears those too.